FAQ

How do I register with DirectMail.com's National Do Not Mail List for Free?

You're a direct mail company, so why would you want to help stop people from getting direct mail?

Direct mail is an expensive marketing medium. Neither our firm nor the clients we serve want to send mail to people who do not want to receive it. That is why we have structured the National Do Not Mail List to allow people to tell mailers not to send them the kind of mail they don't want—and also to send them the kind of mail they do want.

How does DirectMail.com's National Do Not Mail List work?

We create lists of people who tell us they do not want to receive direct mail. We supply that list to mass mailers so they can check it against the mailing lists they use and remove the names that appear on both lists. Also, when you indicate that you want to receive certain types of direct mail offers, we supply that list to relevant merchants and organizations so they can add those names to the mailing lists that they use.

I've already put my name on the National Do Not Call List for telemarketers. Is this the same list?

No. The National Do Not Call List is a government service, and it is available only to those who use telemarketing to sell their products and services. There is no government list for those who do not want to receive direct mail. DirectMail.com is a private firm that is filling that vacuum with the National Do Not Mail List; it is not federally operated.

Will you add my name to other lists when I sign up?

DirectMail.com's National Do Not Mail List does add your name to lists—the lists of people who do not want to receive any, or only selected, types of direct mail. DirectMail.com will NEVER add your name to any other mailing list whatsoever, unless you ask us to do so.

Do you guarantee I will not receive any direct mail once I sign up?

We make our National Do Not Mail List available to mailing list owners and users for the sole purpose of removing your name from their lists at their own discretion—we cannot force them to do so (although we cannot imagine why any company would not want to take advantage of this service for removing any individuals who do not want to receive their offerings from their lists). We cannot guarantee that you will not receive any mail addressed to "Occupant" or "Resident." We also cannot guarantee that you will not receive any mail sent to your place of business. Removal of your name from lists is not immediate; it may take weeks or months to remove your name from the vast majority of mailing lists due to seasonal marketing patterns that most mass mailers employ.

How can you provide this extensive service at no charge?

We'll more than make up the cost of providing this service by eliminating the names of those who do not want to receive our mailings (or those of our clients), as well as adding names of those who do want to receive specific offerings to the appropriate mailing lists.

Why can't I just sign up right now, instead of having to respond to you again by email?

To protect you from fraud, which is a growing problem in today's online world, we want to make sure that the submitted information is not bogus or inputted by a third party. Our secure site and email verification system exist to protect you. Responding to the verification email only requires you to check your information for accuracy and hit the send button, which only should take a minute or two.

How can I be sure I can trust you?

We have been responsible direct mailers for over 50 years. No direct mail company could survive that long without providing honest and reliable service to its customers and clients.

How do I submit a data removal request based on various state privacy laws?

Privacy removal requests must be submitted through our online form only. We will not respond to data privacy requests via mail, email or phone. Please be sure to select "I do not want to receive any special offers in the mail."

Directmail.com is a licensed data reseller, we are not a compiler nor do we own data assets available for resale. DirectMail.com is not able to forward National Do Not Mail registrations to third party sources on your behalf.

Why don't you just be honest and use the term "junk mail?"

We feel that an enticing direct mail offer, presented well and sent only to people who have previously shown an interest in the product or service, is never junk. When you receive direct mail involving something of interest, you likely will give it a quick look. Then, if the mailing does its job, you might even place an order. To us, junk mail is mail that doesn't meet all these criteria—and we do everything possible to steer away from it.

DirectMail.com views the National Do Not Mail List as a continued free public service unless or until the federal government decides to implement a program for mass mailings that is similar to the National Do Not Call List.